ATLANTA, November 17, 2022 /PRNewswire/ — Georgia Power was ranked number one for business customer satisfaction among major Southern utilities by JD Power in its 2022 Electric Utility Business Customer Satisfaction StudySM. This year’s recognition marked an improvement for the company over the previous year, although the broader industry saw a significant drop in overall customer satisfaction, according to JD Power.
“We appreciate the trust our customers have placed in us for more than a century. From the beginning, our constant focus has been to put customers at the heart of our business and actively seek ways to improve and evolve our service and offerings,” said Bentina Terry, Senior Vice President, Customer Strategy & Solutions at Georgia Power. “This recognition from JD Power is a testament not only to that heritage, but also to the work of thousands of Georgia Power employees who are dedicated to being a champion for customers every day by delivering superior customer service , reliability, responsiveness and affordability , as well as innovative data-based solutions for our customers.”
Georgia Power is among other utilities in the South serving more than 90,000 commercial customers. Now in its 24th year, the JD Power study is based on responses from 18,694 online interviews with business customers in decision-making positions related to their utility. The study was conducted from February to October 2022.
Georgia Power’s focus on providing excellent customer service to all of its 2.7 million customers includes online and social media customer service options, customizable tariff plans and payment options. The company also makes it easy for residential customers to find money and energy-saving opportunities at GeorgiaPower.com/Save, while business customers can access commercial discounts and savings specific to their industry at GeorgiaPower.com/Business.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America’s leading energy company. Value, reliability, customer service and accountability are the cornerstones of the company’s promise to 2.7 million customers in all but four georgia 159 counties. Georgia Power strives to deliver clean, safe, reliable and affordable energy at prices below the national average and maintains a diverse, innovative power generation mix that includes nuclear, coal and natural gas, as well as renewable energies such as solar, hydro and wind. Georgia Power is focused on providing superior service to its customers every day, and the company is recognized by JD Power as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/Georgia Power), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
SOURCE Georgia Power